News


Maintenance Window: Wednesday, July 10, 2019 9:30pm - 10pm

Tonight (7/10/19), we will be down briefly for a maintenance update between 9:30pm to 10pm.


Keeping you informed,
Milan Medical Staff
7/9/2019 DMH PICIS CDC Issue Resolved

DMH PICIS has fixed their issue with CDC submissions, so you can resume sending them.


Keeping you informed,
Milan Medical Team
7/9/19 - CDCUW's for CDC Failed connection! Upload abort!

On Tuesday, July 9th, we began having issues with CDC/PA submissions at DMH. The PICIS system is currently down. Any CDC submissions will be rejected with this error "CDC Failed connection! Upload abort!" until the problem is fixed at DMH. I recommend submitting CDC's later in the day. We will post a notice once we know that the issue is resolved.


Keeping you informed,
Milan Medical Team
da Vinci Offices Closed Thurs(07,04,2019) for Independence Day

Please be advised that the Milan Medical staff will be unavailable on Thursday, July 4th, 2019 in observance of Independence Day.

***ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM THURSDAY (7/5/19) WILL BE ANSWERED ON FRIDAY MORNING***


Happy Holiday!
Milan Medical Management
New Tobacco Cessation Requirement

Gentle Administrators,

After a recent audit of one of our outpatient behavioral health agencies, and a conversation with the policy director of the ODMHSAS, there has been a recommendation made for a new, non-billable note in Milan. ONLY FOR THOSE AGENCIES RECEIVING THEIR ANNUAL CERTIFICATION THROUGH THE ODMHSAS, you are now required to inquire on and assist with cessation of tobacco use at each Initial treatment plan (Preauth) (Moderate Complexity) and Extension plan update (Low Complexity) session. It involves only three essential steps:

1. Does the patient currently use tobacco products (Yes/No)?
2. Did you/were you asked to provide assistance to help them quit using them (Yes/No)?
3. If you did provide assistance, what kind?

There is a form (5A) that encapsulates these questions and some extra content that the DMH recommends using, and we have prepared a note in Milan you can use to document this every six months.

If you would like to have it added to your agency's Milan account, please send us an email (support@milanmedical.com) to let us know. Again, this is ONLY for those AGENCIES that get their CERTIFICATION THROUGH THE ODMHSAS.

Keeping You Informed,

The Milan Medical Team
UPDATED: CDC Rejections for ACE score missing(6/3/19)

The issue has been resolved with CDC's rejecting due to no ACE score.

You can now resubmit any CDC's that have denied due to this error "ACE score is required and must be valid if given."

We apologize for any inconvenience.


Keeping you informed,
Milan Medical Team
CDC Rejections for ACE score missing 6/3/2019

DMH is currently having an issue with accepting CDC's that have an ACE score attached. You may receive this rejection error "CDC Rejected by DMH on 20190603: ACE score is required and must be valid if given"

We are currently working with DMH to resolve the issue. We will post a notice once the problem has been fixed.


Keeping you informed,
Milan Medical Team
da Vinci Offices closed (Memorial Day) Monday, May 27, 2019

Please be advised that the Milan Medical staff will be unavailable on Monday, May 27th, 2019 in observance of Memorial Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.


***ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(5/25), SUNDAY(5/26), & MONDAY(5/27) WILL BE ANSWERED ON TUESDAY(5/28) MORNING***


Happy Holiday!
Milan Medical Management
Maintenance Downtime: Thursday, May 23, 2019 @ 9:30PM

Milan will be down for maintenance on Thursday, May 23, 2019 @ 9:30PM for approximately 15 minutes.


Keeping you informed,
The Milan Medical Team
da Vinci Support closing at 3PM 5/20/2019

Da Vinci offices will be closing at 3pm today due to inclement weather.


Be safe!

Milan Medical Team