News



**New Support Hours beginning September 1st, 2017**

We will be moving away from 24 hour support starting Friday, September 1st, 2017. New support hours of operations will be Monday - Friday 8am - 6pm. All voicemail and email support requests from the weekend will be answered on Monday morning.


Keeping you informed
Milan Medical Team
Milan down for maintenance: Thursday, August 3rd, 2017 @9:30PM

Milan will be down for maintenance on Thursday, August 3rd, 2017 @9:30PM for approximately 15 minutes.

Keeping you informed,
The Milan Medical Team
Milan down for maintenance: Wednesday, July 26th, 2017 @9:30PM

Milan will be down for maintenance on Wednesday, July 26th, 2017 @9:30PM for approximately 15 minutes.


Keeping you informed,
The Milan Medical Team
PICIS will be down Friday, July 21st, 2017 @7pm

PICIS will be down this evening starting at 7pm for network maintenance. The outage should be resolved by 7am on Saturday July 22nd, 2017.

Please avoid submitting CDC's during this time frame.


Keeping you informed
Milan Medical Team
OHCA 3 Day Rule Policy change for 9/1/17

Effective 9/01/2017, OHCA policy will require all billable OHCA services to be entered and signed within three days of the service being performed. We have asked OHCA for some clarification and specifics, but they informed us that the legal team is handling all of the documentation which should be released soon. We will finalize our plans once we receive OHCA's clarifying response and will have free optional features available to assist you with these changes.

We will alert you with more details once they are available.


Keeping you informed
Milan Medical Team
Support Hours from 7/21/17 - 7/28/17

We're evaluating the cost-effectiveness of our 24-hour support. We will be piloting this for a week starting this Friday, July 21, 2017. During this week 24 hour support will be closed & our hours of operation will be Monday - Friday 8am - 5pm. All voicemail and email support requests from the weekend will be answered on Monday.

Our 24 hour support will resume on Friday, July 28th, 2017. We will give you advanced notice should this change become permanent.


Keeping you informed
Milan Medical Team
Independence Day Observance (July 4th, 2017)

Please be advised that the core staff of Milan Medical will be unavailable on Tuesday, July 4th, 2017 in observance of Independence Day. This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.


Thank you,
Milan Medical Management
Proposed OHCA changes for Case Management

Milan Medical Users,

On June 26th, 2017: The Oklahoma Health Care Authority has announced a proposed rule change to case management services. This proposal will change the limit of provided service from 25 units per month per member to just 16 units per *YEAR* per member. If this passes at the board meeting on August 10th, the effective reduction to the allowed services is nearly 95%. The comment period is open until July 28th and you can let OHCA know what you think or how you feel about this change.

You can do that, and read the full document here: https://www.okhca.org/xPolicyChange.aspx?id=20705&blogid=68505

Keeping You Informed,

The Milan Medical Team
**Critical Milan Update** - Goals/Objectives Date Handling Update

On Wednesday, July 5th, at 9:30 PM, we will be rolling out an updated version of Milan Medical. The change is significant, and involves the most crucial parts of Milan – treatment plans and progress notes. Currently, Milan allows providers to use all treatment plan Objectives on the applicable TxPlan on progress notes even if the Target date of those Objectives has passed or the Initiated date is in the future. This rollout will be changing that, so that those Objectives with expired Target dates cannot be accessed on the Main tab of the note. This is a purely proactive measure to protect you in the case of an audit or site visit by those with a strictly literal interpretation of the state rules.

An example would be if your patient, Johnny, got his new Extension done a couple of weeks ago, for an Effective Date of June 5th. It's in Final, the DMH accepted the CDC, there was no LOC/LOT required, so everything appears fine with the TxPlan. However, when your therapist goes to write a note for a Psychotherapy MH – Individual service they performed yesterday, the Objectives and/or Goals do not have any options in the dropdown menu to select, and when they click OK at the bottom Milan won't let them save the note.

To prevent this, for two weeks before the rollout, we recommend that you have your providers/staff go through the most recent treatment plan on each chart to verify that all of the Objectives currently on the Goals tab have a Target date in the future if it is to be used in treatment. If you find Target dates that have passed, a Modification will need to be done to put that date in the future. The Modification will need to be Completed by the provider, and then taken through the Submitted, Preapproved, and Final statuses manually by an Admin.

This should affect a small percentage of you, where the dates were accidentally overlooked during the update of the treatment plans. For those of you that need to make changes, if you should have any questions, please contact our Support staff.


Best Wishes,
The Milan Medical Team
Milan will be down for maintenance: Wednesday, June 7th, 2017 @9:30PM

Milan will be down for maintenance on Wednesday, June 7th, 2017 @9:30PM for approximately 15 minutes.


Keeping you informed,
The Milan Medical Team