News



Milan Update: Wednesday, April 17th, 2019 @9:30PM

We will be updating the software on April 17th, 2019 at 9:30PM. The server will be down for approximately 15 minutes.

The ACE score has been added under the Basic tab. Milan will prompt a warning if you have not added an ACE score on a patient that is above the age of 18 years old. There are exceptions for submitting a CDC without an ACE which is why you can continue to submit the CDC without an ACE score. For detailed info about the exceptions please visit the DMH website or download their ACE score documentation.

DMH ACE score : http://www.odmhsas.org/picis/ACEppt.pdf

The ACE score is optional for now but will be required starting 6/1/2019. Milan will prompt the ACE score warning starting 6/1/2019.


Keeping you informed,
The Milan Medical Team
Maintenance Downtime: Saturday, April 13th 2019 @ 8:30AM

Milan will be down for maintenance on Saturday, April 13th, 2019 @8:30AM for approximately 30 minutes.


Keeping you informed,
The Milan Medical Team
DMH PICIS CDC Issue Resolved

All,

DMH PICIS has fixed their issue with CDC submissions, so you can resume sending them new ones.

Happy Monday!

Milan Medical Support
Please do not submit CDCs for next 24 hours. Issue with malformed DMH responses

All,

On Sunday, March 31st, we began having issues with CDC/PA submissions at DMH appearing to be non-responsive. Milan is getting something back, but it does not close the connection. Because of this issue with CDC/PA submits at DMH the local Milan client will just sit waiting for the response (which never ends) and the server will have significant slowdowns processing the endless response. Please do not submit CDCs or PAs for the next 24 hours, so that we can investigate this issue with DMH.

Thanks,

Milan Medical Support
Milan Support Staffing for Spring Break 2019

Our support staff will have one person available by phone from Wednesday, March 20 through Monday, March 25. Because of our 2/3 reduction in personnel covering four business days, it is highly encouraged to reach out through emails to support@milanmedical.com, or through the link in Milan found under Help => Email Support.

Keeping you informed,

The Milan Medical Team
UPDATE: Possible outage this weekend 3/9/19 - 3/10/19

OG&E will be shutting off power to our building on Saturday, **MARCH 9TH** beginning at 7am due to a new transformer being installed. Work is anticipated to only last one day but may run into Sunday.

Milan will be running from a backup generator this weekend so we believe that we will be okay. However, since we could experience some intermittent outages over the weekend we strongly advise that you avoid planning significant Milan usage this weekend.

We just received the notice from our building. We apologize for any inconvenience.


Keeping you informed,
The Milan Medical Team
CANCELED Outage

The scheduled work for this weekend(March 2-3, 2019) has been canceled due to inclement weather. The building does not have a reschedule date at this time. We will update everyone as soon as they reschedule the work with OG&E.

We apologize for any inconvenience.


Keeping you informed,
The Milan Medical Team
CDC Rejections from 2/27/2019

DMH is currently having issues processing CDC's so you may encounter a CDCUW/PAUW with rejection error: "CDC Failed connection! Upload abort!"

DMH has been notified and is currently working on fixing the problem. Please attempt to resubmit the CDC's later this afternoon.


Keeping you informed,
Milan Medical Team
Maintenance Downtime: Friday, February 8th 2018 @ 4:30PM

Milan will be down for maintenance on Friday, February 8th, 2018 @4:30PM for approximately 15 minutes.


Keeping you informed,
The Milan Medical Team
Milan Update: Wednesday, January 30th, 2019 @9:30PM

We will be updating the software on January 30th, 2019 at 9:30PM. The server will be down for approximately 15 minutes.

Here are the changes that you will see in Milan starting on Feb 1, 2019:

1. Military status options have changed in accordance with DMH.
• Customer: Currently Active
• Customer: Previously Active
• Customer: Nat'l Guard/Reserve
• Family: Currently Active
• Family: Previously Active
• Family: Nat'l Guard/Reserve
• None

2. CDC Printing layout will include these changes.


Keeping you informed,
The Milan Medical Team